Support Resources

NextSeq 550 System Support

Documentation

Product Information

Tools

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Library Prep and Array Kit Selector

Determine the best kit for your project type, starting material, and method or application.

Local Run Manager Module Selector

Find the analysis modules compatible with your instrument and Local Run Manager configuration.

Sequencing Coverage Calculator

Determine reagents and sequencing runs for your desired coverage.

Training

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Maximize the effectiveness of your Illumina system, train new employees, or learn the latest techniques and best practices. We offer support webinars, online courses, expert video tips, and instructor-led trainings.

Featured Training
NextSeq: How to Start a Run

Demo of how to prepare the reagent cartridge and start a sequencing run using NextSeq Control Software (NCS).

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Local Run Manager v2 (RUO): Introduction - On- and Off-Instrument

Overview of the Local Run Manager software.

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NextSeq 550: Run Quality and Best Practices

Review of problem phenotypes and the underlying causes.

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Windows 10 Upgrade
Upgrade to NCS v4

The NextSeq system upgrade is accomplished with an update to NextSeq Control Software (NCS) version 4, which includes Windows 10.

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Lab Management Made Simple

Insight into your entire relationship with Illumina, at a glance. Keep up with instrument runs, product orders, support inquiries, and more through a personalized dashboard.

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Technical Support
  • techsupport@illumina.com

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Other Support
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Not for use in diagnostic procedures (except as specifically noted).

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